Customer Service
Orders
Can I order by phone?
Simply call our Customer Service Team on +44 7427 542 674 who will gladly provide you with product advice and process your order.
Payments
Which credit cards do you accept?
We accept VISA, Mastercard and American Express, as well as PayPal.
Delivery/Shipping Charges
You will be charged a flat delivery/shipping rate which will be applied per order, not per item.
For further details click here.
How Do I track my order?
If your order is to the UK, you will receive an email with a unique tracking number once your items have been dispatched. Use this number to follow the delivery status of your order by clicking the tracking link in the email. If your order is to be delivered outside of the UK, you can contact us for the latest tracking details once the items have been dispatched.
Products & Care
How do I find out when new products are being launched?
To receive exclusive news and product previews from MSA, please stay in touch by signing up to our newsletter at the bottom of the homepage.
How long should I expect my fragrance to last?
All our products are eau de parfum, which have a percentage of 20% up to 30% oil concentration. The scent will be prominent from morning to evening, and should still be detectable when you undress at night.
Our fragrance products are vegan friendly and cruelty free.
All fragrance oils used are tested and certified safe for use by the International Fragrance Association (IFRA), which we can provide certificates of if needed. If you require any further information, please contact our Customer Service team on +44 7427 542 674.
Press Enquiries
For all other enquiries, please contact our Customer Service team on +44 7427 542 674 or email info@mysignaturearoma.com