FAQs

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1. How do I check on an order I have placed

ORDER TRACKING

Track your most recent orders by visiting the My Orders page in the ‘My Account’ section or click here. This is the easiest and fastest way to get the most current information regarding your mysignaturearoma.com orders.

When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

Please note, the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

ORDER STATUS DESCRIPTIONS

Processing

Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details

2. Where is my confirmation/dispatch email?

Please check your online account for the latest status of your order. If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed an order for next day delivery, confirmation and dispatch emails should be received on the same day.

If you are an account holder, in addition to receiving a confirmation and dispatch email, you will also have the option to track the progress of your order in your online account under ‘Order Status’ for delivery updates.

3. Do you accept international orders?

Yes we do, we currently send throughout Europe and we can send to most destinations including USA and Canada.

4. Is it safe to use my credit card?

At mysignaturearoma.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher

mysignaturearoma.com has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos

5. What is your return policy?

We hope you are delighted with your order. However if for any reason you’re not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our “Returns Procedure”

6. How do I apply an offer code?

APPLYING AN OFFER CODE

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.
Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.
Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.
NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

TROUBLESHOOTING

Please ensure you are signed into your account at the time of placing the order before entering the offer code.
Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.
Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.
NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

7. Does anyone else see the information that I provide to My Signature Aroma?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

8. How do I get My Signature Aroma samples?

Samples, when available, are offered to customer’s when placing an order and not on request through our Customer Services teams. If you are unsure which fragrance to choose, please call +44 7427 542 674. You will receive consultation from our specialist team who will help you to select a fragrance.

9. Why is my favourite product discontinued? What can I use now

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please email “info@mysignaturearoma.com” where a perfumer will be happy to provide alternative recommendations.

10. What should I do if I have a complaint?

Please visit the “Contact Us” section if you have a complaint.

11. Are you selling fakes?

The fragrances that we sell are not fake. For something to be fake, it would have to be identical to something. Our products might remind you of similar fragrances from your past memory, a place you visited or even a person you know or have crossed paths with. Legally there is no copyright on a smell, anyone can make a fragrance with any ingredents as they wish, even from the comfort of your home. High street retailers like Zara, Next and M&S sell fragrances under their own brand, but when you take a closer at the fragrance, it indeed smells like a high street designer fragrance you might be familar with which could of been the inspiration behind their product.