ORDER TRACKING

Track your most recent orders by visiting the My Orders page in the ‘My Account’ section or click here. This is the easiest and fastest way to get the most current information regarding your mysignaturearoma.com orders.

When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

Please note, the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

ORDER STATUS DESCRIPTIONS

Processing

Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details

Please check your online account for the latest status of your order. If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed an order for next day delivery, confirmation and dispatch emails should be received on the same day.

If you are an account holder, in addition to receiving a confirmation and dispatch email, you will also have the option to track the progress of your order in your online account under ‘Order Status’ for delivery updates.

Yes we do, we currently send throughout Europe and we can send to most destinations including USA and Canada.

We hope you are delighted with your order. However if for any reason you’re not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our “Returns Procedure”